Natural language IVR can boost the agent and customer experience, but it comes at a cost. Here’s how to know if it's right ...

Consumer magazine Which? has warned customers of UK broadband ISP BT (inc. EE) to be on alert for phone scammers who are now ...

The Comms Council UK, which represents the United Kingdom’s national Unified Communications and Voice-over-Internet-Protocol ...

There’s no doubt a multi level auto attendant can simplify call routing — but is it worth the investment? Learn everything ...