In an odd approach to trying to improve customer tech support, HP allegedly implemented mandatory, 15-minute wait times for people calling the vendor for help with their computers and printers in ...

Updated HP Inc is trying to force consumer PC and print customers to use online and other digital support channels by setting ...

To prevent users from adding a burden onto its customer service workers ... reminding customers of online support alternatives. HP reportedly said in an internal memo it is, “encouraging ...

HP has finally ended its controversial policy of forcing customers to wait 15 minutes for support calls. Is this a sign that ...

One user on X directed a tweet at the company, complaining: "M234dw – Apparently the most recent firmware update that ...

HP aside, it’s a busy week for printers, with Brother recently being accused of throttling certain devices with firmware ...

Regardless of where customer experience strategy sits within an organization’s hierarchy, every C-suite leader must embrace a ...

Regardless of how busy HP's customer service line was, callers would be told HP was 'experiencing longer waiting times,' in a ...

Humane announced on Tuesday that most of its assets have been acquired by HP for $116 million. The hardware startup is immediately discontinuing sales of ...