The company said Wednesday that going forward, customers will receive a full-day bill credit for any fiber outage longer than ...

AT&T notes that some residential fiber customers in multi-dwelling units "have an account with AT&T but are not billed by AT&T for Internet service." In the case of outages, these customers would not ...

AT&T is trying to address one of the biggest frustrations for wireless phone and internet customers — losing service to outages and still paying for it. Dallas-based telecom giant AT&T has heard the ...

AT&T announced a new guarantee program that will see the telecom giant provide billing credits to wireless and fiber customers who are impacted by service outages.

AT&T made a “bold promise” to customers on Wednesday, telling them that the company plans to issue credits to consumers who ...

U.S. telecom giant AT&T said on Wednesday it would offer bill credits for network outages as part of a new initiative to ...

Starting Thursday, individual AT&T customers and small businesses that experience a fiber outage of more than 20 minutes or a ...

Announced Tuesday, the new AT&T Guarantee promises customers that if they lose phone service for more than an hour or fiber ...

Executive Editor David Carnoy has been a leading member of CNET's Reviews team since 2000. He covers the gamut of gadgets and is a notable reviewer of mobile accessories and portable audio ...

Switching wireless providers isn't easy ... Here's how to choose a cell phone plan in 2025. In the US there are three major networks: AT&T, T-Mobile and Verizon. All three offer services directly ...

AT&T is kicking off 2025 with a new “AT&T Guarantee” program that the company says will “set a new bar” for customer and network service. The headlining part of the announcement? AT&T will now credit ...