The ability to view chat history with Amazon customer service adds an additional layer of convenience and transparency for ...

"Why bother?" Amazon customer troubled after opening recent online order: 'So much for their initiative' first appeared on ...

The Amazon Effect is undeniably having an impact on financial services and driving a shift toward experience design, ...

Rebecca Martinez told Newsweek that customers can "do whatever they want" and don't consider how it impacts sellers like her.

Incidents like this suggest inconsistent implementation of Amazon's initiatives. Amazon customer sparks fury with photo of ...

Scammers have gotten better at what they do, but there are certain things to look out for that could help protect you from ...

Searching for or identifying a comprehensive list of Amazon vendors is challenging because Amazon does not publicly disclose ...

As part of Amazon's Holiday Gift Shop, this page spotlights the most-loved customer gifts. This year, shoppers are wishing for goodies from Lego, Beats, Stanley, and more popular brands.